Why Does My Account Page Look Different? We have recently upgraded our online system to improve your shopping experience. You may still find your order history & subscription information in your customer account. If you have any questions, please don’t hesitate to contact us via our contact form.
What Happened To My Account Password? We have upgraded our online system and passwords are no longer needed to access your account. Simply click on the account icon, select ‘view orders’ or ‘manage subscriptions’ and enter your email address. We’ll email you a code to login to your account, and voila! You’re in!
How Do I Login To My Account? Simply click on the account icon, select ‘view orders’ or ‘manage subscriptions’ and enter your email address. We’ll email you a code to login to your account, and voila! You’re in!
where did my impact points go? the sun has set on our previous impact points program, but that doesn’t mean your choices aren’t still impactful. keep an eye out for more programs coming soon. questions? contact us.
how long will it take my order to arrive? most shipments typically arrive at your door within 3-7 business days of placing your order. you will receive an email confirmation with a tracking number when your order has been picked up by our carrier. deliveries may take longer during times of high demand or inclement weather. if you haven’t received your package within 10 business days of placing the order, please don’t hesitate to contact us via our contact us form. the method team is here for you and happy to help.
do you ship to alaska, hawaii, and puerto rico? we are sad to say we cannot ship to the oh-so-beautiful but oh-so-far-away alaska, hawaii, and puerto rico at this time.
where do you ship? as much as our products would love to travel abroad, we’re only shipping within the continental united states at this time. stay tuned for future availability in other countries!
how do i change my shipping address? if you’d like to change the address on an existing order, please contact us asap using our contact us form, or give us a call at 1-866-9-method. we process all orders very quickly once they are submitted, but we’ll do our best to change a shipping address if possible. if you’d like to change the shipping address associated with your account, just log in to your account and navigate to your customer profile.
do you offer free shipping? the short answer is, yes. we offer free ground shipping on all orders over $29. the long, lawyer-y answer is: fed ex ground shipping will be waived at checkout for orders of $29 or more. tax does not count toward order total. a flat-rate shipping charge of $15.00 will be applied at checkout for all orders under $29. valid on shipments to all continental u.s. states.
is method tested on animals? we are a cruelty free brand – that means our products are tested by people, not on animals.
